C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud 2111 | SAP Certification Exam Prep
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
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C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
Description
- The “SAP Certified Application Associate – SAP Service Cloud ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Topic Areas
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Service Objects > 12%
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Data Management > 12%
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
- C4H440 (SAP CLOUD FOR CUSTOMER )
User Management 8% – 12%
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Communication Channel and Knowledge Base 8% – 12%
Communication channels for Service Tickets. Knowledge Base in SAP Support Cloud.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Service Business Process 8% – 12%
Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Service Elements and Notification 8% – 12%
Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
- C4H440 (SAP CLOUD FOR CUSTOMER )
- C4H510 (SAP CLOUD FOR CUSTOMER )
Basic Setup Settings 8% – 12%
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Reporting < 8%
Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Personalization and Extensibility < 8%
Identify how to use personalization and extensibility, including mashups and custom business objects.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Maintenance Plan < 8%
Explain Maintenance Plan & its usage in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Contracts and Case Management < 8%
Explain Contracts & Case Management in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
C_C4H510_21 - SAP Certified Application Associate - SAP Service Cloud 2111
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